ERROR: Sorry, the specified representative is not available at this time.
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If no representatives are listed, please call 918-585-8324 to arrange for help.

INSTRUCTIONS:
  1. Click on the support representative's name above, listed in orange color text.
  2. Click RUN on the popup with Run/Save/Cancel buttons.
  3. Click RUN again on the Windows security warning.
  4. (optional) If you have any security software that asks for permission to run a program, click on the affirmative answer, for example: Allow, Permit, or Accept.